Oh no! We're sorry to hear you may want to cancel. Not a problem though, we understand things change and want to ensure a smooth cancellation process if you choose to do so.
Please complete and submit the following form to move forward with your cancellation:
If you have any questions or concerns, don't hesitate to reach out to us at [email protected].
Please note that upon request for termination of Services, the Services will be terminated, including but not limited to the removal of any websites. A back-up copy of the website is not maintained by EAP.
Below are our complete Terms of Service regarding Cancellation:
29. Termination/Cancellation of Services
EAP, at its sole discretion, may terminate its Services and remove and discard any content, for any reason, including and without limitation, for lack of use, or if EAP believes Client has violated the TOS. EAP may also, at its sole discretion and at any time, discontinue providing Services, or any part thereof, with or without notice. Client agrees that any termination of access to EAP’s Services under any provision of this TOS may be effected without prior notice and that EAP may deactivate or delete Client’s account and all related information files. Client agrees that EAP shall not be liable to Client or any third-party for any termination of Services. Paid accounts that are terminated will not be refunded. In addition, accounts that become 30-days delinquent may be terminated. EAP also reserves the right to discontinue the designing of Client’s website at any time, at EAP’s sole discretion, with an appropriate refund to the Client. Under no circumstances is the refunded amount to exceed the amount collected by EAP.
If the Client cancels an account before the work is completed or the Services and/or website is live, a cancellation fee is retained per the Cancellation Fee and Refund Policy. Client agrees that all fees incurred and billed prior to the effective date of cancellation are valid and Client agrees to pay. Upon request for termination of Services, the Services will be terminated, including but not limited to the removal of any websites. A back-up copy of the website is not maintained by EAP.
Client agrees to pay all hosting fees and additional services fees owed from the time of sale until the effective date of cancellation. Client must notify EAP in writing or via email to terminate the Services and avoid further monthly hosting charges. It is Client’s responsibility to secure confirmation from EAP that the request for termination has been received and no further hosting fees will be billed.
Requests for cancellation of Services should be sent to the following email address: [email protected]
30. Cancellation Effective Date
Client may terminate Services with 30-days written notice. The effective date of cancellation will be 30-days from the date of EAP’s receipt of written notice to terminate or cancel hosting. Any monthly fees scheduled to bill after receipt of written notice to terminate or cancel, but before the effective date of cancellation, are valid and Client agrees to pay such amounts.
If Client has not paid all fees due for Services, such fees are due in full at the time of cancellation and Client authorizes EAP to collect any outstanding fees due, subject to the Cancellation Fee and Refund Policy. Client acknowledges and agrees that any and all pending billing for design fee installments previously agreed to will not be cancelled.
31. Cancellation Fee and Refund Policy
WEBSITE DESIGN/DEVELOPMENT AND MARKETING SERVICES – Refunds of fees paid for development of the website or marketing services may be issued on accounts cancelled within 15 days of the initial sale and prior to the completion of the website according to the following schedule:
- 100% cancellation fee will be retained and NO REFUND will be issued by EAP if work has started.
MONTHLY CHARGES – Client agrees that there is NO REFUND of monthly fees or monthly additional services fees incurred or paid by Client prior to cancellation date.
Client agrees that all fees incurred and billed prior to cancellation date are valid and Client agrees to pay. (See Termination).